jilione Privacy Policy

This Privacy Policy ("Policy") applies to all personal data processed by jilione in connection with the operation of the online casino and sportsbook platform accessible at jilione.one (the "Platform"). It applies to all registered players, visitors, and any individual whose personal data is collected in the course of jilione's operations, regardless of the device or browser used to access the Platform.

jilione is the data controller for all personal information collected through the Platform. As a data controller, jilione is responsible for determining the purposes and means of processing your personal data, and for ensuring that such processing is lawful, fair, and transparent in accordance with the Philippine Data Privacy Act of 2012 (RA 10173) and the implementing rules and regulations of the National Privacy Commission (NPC).

This Policy is incorporated by reference into the jilione Terms & Conditions. By creating a jilione account or by continuing to use the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

The data controller responsible for your personal data collected through the jilione Platform is:

For all data privacy matters, including the exercise of data subject rights under RA 10173, players should direct their inquiries to the contact details provided in Section 15 of this Policy.

jilione collects the following categories of personal information from players and platform visitors:

jilione does not collect sensitive personal information such as racial or ethnic origin, religious beliefs, or political affiliations. The only sensitive category of information collected is financial data, which is handled with the heightened security measures described in Section 9 of this Policy.

jilione collects personal data through the following channels and methods:

• Direct collection: Information you provide when registering your jilione account, completing KYC verification, making deposits or withdrawals, contacting support, or submitting feedback through the Platform.
• Automated technical collection: Data collected automatically when you use the Platform, including your IP address, device identifiers, browser type, session timestamps, and navigation patterns. This is collected via server logs and cookies (see Section 10).
• Payment processor data: Transaction confirmation data received from GCash, Maya, BPI, BDO, and other approved payment processors following deposit or withdrawal events on your account. jilione receives confirmation references, not full payment credentials.
• Identity verification providers: Data received from third-party KYC and identity verification service providers used to confirm the authenticity of government-issued identification documents submitted by players.
• Anti-fraud and AML screening: Data received from compliance screening services used to verify that player accounts are not subject to sanctions, watchlists, or AML alerts under Philippine anti-money laundering regulations.

jilione processes your personal data for the following specific, legitimate purposes:

• Account creation and management: To register your account, maintain your profile, manage your jilione Wallet, and provide access to all Platform features.
• Identity verification (KYC): To verify your identity and age (21+) as required under PAGCOR regulations and Philippine anti-money laundering laws before processing your first withdrawal.
• Payment processing: To process deposits and withdrawals to and from your approved payment methods, and to maintain accurate transaction records.
• Regulatory compliance: To comply with PAGCOR licensing requirements, Philippine AML/CFT regulations under RA 9160 as amended, and NPC data handling requirements under RA 10173.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, account takeovers, money laundering, and other illegal activity on the Platform.
• Customer support: To respond to inquiries, resolve disputes, manage complaints, and provide ongoing account assistance through jilione's support channels.
• Responsible gaming: To monitor gaming behaviour for signs of problem gambling and to administer player-requested responsible gaming tools including deposit limits and self-exclusion.
• Platform improvement: To analyse anonymised usage data to understand how players interact with the Platform and to improve game selection, payment flows, and user experience.
• Promotional communications: To send you relevant promotions, bonus notifications, and Platform updates via email or SMS, subject to your communication preferences and applicable marketing consent requirements.

jilione does not process your personal data for any purpose that is incompatible with those listed above. If we intend to process your data for a new purpose, we will update this Policy and notify you before doing so.

Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, jilione processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to enter into and perform the player account agreement, including account creation, wallet management, and payment processing.
• Legal obligation: Processing required to comply with PAGCOR licensing conditions, the Anti-Money Laundering Act (RA 9160), the Data Privacy Act (RA 10173), and related Philippine legislation.
• Legitimate interest: Processing for fraud prevention, platform security, responsible gaming monitoring, and service improvement, where such interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing for optional marketing communications and analytics activities where your consent has been obtained at registration or through your account communication preferences. You may withdraw consent at any time without affecting the lawfulness of prior processing.

jilione may share your personal data with the following categories of third parties only to the extent necessary for the purposes described in Section 5 of this Policy:

• Payment processors: GCash (Mynt), Maya (PayMaya Philippines), BPI, BDO, Metrobank, and other approved Philippine payment providers — solely to process deposits and withdrawals on your behalf.
• KYC and identity verification providers: Third-party services engaged by jilione to verify the authenticity of identity documents submitted during the KYC process, as required by PAGCOR and AML regulations.
• Game content providers: Licensed game studios and aggregators whose games are hosted on the Platform may receive anonymised session data for game performance and RNG audit purposes.
• Regulatory and law enforcement authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government agencies as required by applicable law, court order, or regulatory directive.
• Security and fraud prevention services: Third-party providers of fraud detection, device fingerprinting, and responsible gaming monitoring tools engaged by jilione to protect the integrity of the Platform.

All third-party data processors engaged by jilione are required to process personal data only on jilione's documented instructions, to implement appropriate technical and organisational security measures, and to comply with applicable Philippine data protection law. jilione maintains data processing agreements with all sub-processors.

jilione retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and PAGCOR regulations. The following retention periods apply:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised using industry-standard deletion methods. Anonymised data that can no longer identify an individual may be retained indefinitely for statistical analysis and platform improvement purposes.

jilione implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, and destruction. These measures include:

• Transport encryption: All data transmitted between your browser and jilione's servers is encrypted using TLS 1.2 or higher (256-bit encryption). This applies to all pages and API calls, including login, payment, and account management functions.
• Data at rest encryption: Personal data stored in jilione's databases — including KYC documents, financial records, and account information — is encrypted at rest using AES-256 or equivalent encryption standards.
• Access controls: Access to personal data is restricted on a strictly need-to-know basis. jilione staff are granted access only to the categories of data required to perform their specific job functions. All access is logged and reviewed.
• Two-factor authentication: Administrative access to systems containing personal data is protected by multi-factor authentication. Players are encouraged to enable 2FA on their own jilione accounts from the account settings page.
• Security monitoring: jilione operates continuous intrusion detection and security monitoring systems. Anomalous access patterns are flagged for immediate review by the security team.
• Employee training: All jilione staff who handle personal data receive regular data protection training covering their obligations under RA 10173, internal data handling procedures, and incident response protocols.

jilione uses cookies and similar tracking technologies on the Platform to ensure proper functionality, maintain session state, and collect anonymised analytics data. The categories of cookies used by jilione are as follows:

• Strictly necessary cookies: Required for core Platform functions including login session management, wallet access, and game loading. These cookies cannot be disabled without impairing your ability to use the Platform. No consent is required for strictly necessary cookies under applicable law.
• Functional cookies: Remember your Platform preferences, such as language settings and responsible gaming tool configurations. These cookies persist across sessions to avoid requiring you to re-configure settings on each visit.
• Analytics cookies: Collect anonymised data about how visitors interact with the Platform — including pages visited, time on page, and navigation paths — to help jilione improve the user experience. No personally identifiable data is included in analytics reports.
• Security cookies: Used by jilione's fraud prevention and bot detection systems to distinguish between legitimate players and automated scripts or malicious actors attempting to access the Platform.

You may manage cookie preferences through your browser settings at any time. Please note that disabling strictly necessary cookies will prevent you from accessing core Platform features including your jilione account and wallet.

Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by jilione. These rights may be exercised by contacting jilione's Data Protection Officer using the details in Section 15.

In the event that jilione discovers that personal data has been collected from an individual below the age of 21 without the knowledge or awareness of jilione, that data will be deleted immediately and the associated account will be permanently closed. Any winnings or deposits associated with an underage account are handled in accordance with jilione's Terms & Conditions and applicable Philippine law.

If you are a parent or guardian and believe that a person under your care may have registered with jilione, please contact jilione support immediately via live chat or at the email address in Section 15 for prompt investigation and account closure.

The primary processing of personal data collected through the jilione Platform occurs within the Philippines. However, certain service providers engaged by jilione — including game content providers, identity verification platforms, and security services — may process data from servers located outside the Philippines.

Where personal data is transferred to recipients outside the Philippines, jilione ensures that appropriate safeguards are in place to protect your data, including contractual clauses that require the recipient to comply with data protection standards at least equivalent to those required under RA 10173, or reliance on the recipient being located in a jurisdiction recognised by the National Privacy Commission as providing an adequate level of data protection.

Players who wish to obtain information about the specific cross-border transfers that may affect their personal data may contact the Data Protection Officer at the details provided in Section 15.

jilione reserves the right to update or amend this Privacy Policy from time to time to reflect changes in applicable Philippine law, NPC regulatory guidance, PAGCOR requirements, or jilione's data processing practices. The effective date at the top of this Policy indicates when the current version entered into force.

Material changes to this Policy — such as changes to the purposes of processing, the categories of data collected, or your rights — will be communicated to registered players by email notification and/or by a prominent notice on the Platform prior to the change taking effect. Minor administrative updates may be made without separate notification.

Your continued use of the jilione Platform after the effective date of any updated Policy constitutes your acknowledgement of the revised terms. If you do not agree with the changes, you may request account closure as described in jilione's Terms & Conditions.

For any questions, concerns, or requests relating to this Privacy Policy or to the personal data that jilione holds about you, please contact jilione's designated Data Protection Officer through the following channels:

If you believe that jilione has not addressed your data privacy concern adequately, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC) at www.privacy.gov.ph (plain text — not a clickable link). The NPC is the Philippine supervisory authority for the Data Privacy Act of 2012.